Refund Policy

Effective Date: January 16th, 2025

 

At Mauka Cleaning Co., we value customer satisfaction and aim to provide high-quality services. If you are not satisfied with our services, please refer to the following refund policy.

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Timeframe for Refund Requests

Customers can request a refund within 3 days of the service being provided.

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Conditions for Refunds

A refund will be issued under the following conditions:

• If the customer is dissatisfied with the quality of the service.

• If damage was caused to the customer’s property during the service.

Refunds will not be issued outside of the 3-day grace period.

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Refund Type

All refunds will be issued in full.

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Refund Request Process

To initiate a refund request, customers must:

• Contact us via email at maukacleaningco@gmail.com or by phone at (808)799-6304.

• Provide the following information:

  • Proof of purchase.

  • Service date.

  • Reason for the refund request.

  • Before and after photos if damage occurred.

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Processing Time

Approved refunds will be processed within 1-3 business days.

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Non-Refundable Charges

We currently do not have any non-refundable charges. All services are eligible for a full refund if the above conditions are met.

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Compliance with Hawaii Laws

This refund policy is displayed clearly in compliance with Hawaii laws. If you have questions about this policy, please contact us.